Burlington, ON
Job Description: Housekeeping Supervisor
Reporting to General Manager
Job Summary
Opened in December 2018, the NEW Courtyard by Marriott Burlington is now looking for a Housekeeping Supervisor to join our team. The newest hotel to the Burlington/Oakville region features 135 guestrooms and suites with 1800 sq. ft of flexible meeting space, indoor salt-water pool, state-of-the-art fitness centre, and on-site Bistro Restaurant & Lounge.
Housekeeping is what gives hotels the ‘wow’ factor. It’s the moment that guests walk into the hotel and are impressed, then enter their guestroom and think ‘wow, this looks wonderful’. To deliver a great guest experience, the Housekeeping Supervisor will be supervising the activities of the Housekeeping Department. Your warm personality, work ethics and excellent customer service skills will reflect how our guests perceive the hotel.
If you are someone who wants to be of something bigger, to be connected by our culture and driven by a passion to help others succeed, we encourage you to explore a hotel career with Courtyard by Marriott.
Responsibilities
- Inspect all assigned areas to ensure furnishing, guest rooms/suites, laundry facility, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction
- Inspect storage rooms, and room attendant carts for neatness, cleanliness, adequate supplies, and good repair
- Ensure proper inspecting system takes place, managing the quality of Housekeeping and Laundry Services and to ensure timelines and efficiency of services
- Check and maintain adequate level of supplies and material and request replenishment of supplies as required
- Work with Front Desk and Maintenance Departments regarding the status of rooms ensuring that guest requirements are met according to Hotel policy
- Ensure adherence to Hotel policy regarding security of bedrooms and keys
- Assist in the daily checking of bedrooms and designated staff areas, laundry areas and public areas maintaining standards by Hotel policy
- Ensure the safe storage issue and effective use of cleaning materials and equipment as directed by manufactures on their Safety Data Sheets (SDS)
- Ensure the correct handling of lost guest property in accordance with Hotel procedures
- Carry out opening and closing procedures as detailed in the standards & procedures while ensuring accurate completion of any reports
- Assist with team member orientation and training within the department as required by Hotel policy
- Maintain standards of punctuality, uniform presentation and personal hygiene as required by Hotel policy
- Work and communicate in a professional and ethical manner with colleagues assisting where necessary to develop team spirit and to achieve standards of work and Guest care by Hotel policy
- Monitor Health, Safety & Security standards within the department including training and compliance
- Carry out jobs as required within the department to reduce workload or meet deadlines
- Assist with maintaining par inventory levels and conducting monthly inventory checks
- Help to prepare work schedules to ensure all jobs are covered in assigned areas
- Schedule special projects, including seasonal cleaning of all guestrooms
- May perform Room Attendant, Laundry Attendant or Houseperson duties when required by business demands
Required Skills
- Minimum one (1) year as a Supervisor strongly preferred with two (2) years’ experience in housekeeping department an asset
- Able to work various shifts, including weekends and holidays
- Proven cleaning ability with full attention to details
- Approachable, pleasant, polite, fast
- Must possess strong leadership skills
- Computer proficiency
- Excellent prioritization, organizational, time management and problem-solving skills
- Must be able to understand both oral and written English
- Must be legally permitted to work in Canada
Competences
- Communication Proficiency
- Organizational Skills
- Performance Management
- Problem Solving
- Results Driven
- Teamwork Orientation
- Technical Capacity
- Time Management
- Highly responsible & reliable
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position
- Constant standing and walking throughout
- Frequent lifting and carrying up to 50lbs
- Frequent bending, stooping, kneeling, pushing, pulling, lifting
- Frequent handling objects and equipment to maintain the facility
Burlington, ON
Job Description: Maintenance Supervisor
Reporting to General Manager
Job Summary
Opened in December 2018, the NEW Courtyard by Marriott Burlington is now looking for a Maintenance Supervisor to join our team. The newest hotel to Burlington/Oakville features 135 guestrooms and suites with 1800 sq. ft of flexible meeting space, indoor salt-water pool, state-of-the-art fitness centre and on-site Bistro Restaurant & Lounge.
To deliver a great guest experience, the Maintenance Supervisor will perform skilled work in the operation and maintenance/repair of all building systems, equipment and their component parts, in order to maintain a comfortable, safe, efficient and economical operation, conclusive to a first-rate Hotel. You will ensure guest satisfaction by responding to service calls, quickly diagnosing problems, recommending and implementing solutions and making necessary mechanical adjustments to the facilities systems or equipment. Your warm personality, work ethics and excellent customer service skills will reflect how our guests perceive the hotel.
If you are someone who wants to be of something bigger, to be connected by our culture and driven by a passion to help others succeed, we encourage you to explore a hotel career with Courtyard by Marriott.
Responsibilities
- To maintaining a high-quality physical appearance of the hotel through performing cosmetic repairs to ceilings, walls, tiles, carpets, washrooms, windows, floors, window coverings and furniture including painting, cleaning, and basic carpentry duties
- Checks electrical systems such as air conditioning controls, television sets, lighting systems and makes minor repairs and/or replacements as needed
- Performs maintenance to electronic locks, telephone systems and fixtures such as pipelines, toilets and sinks
- Refurbishes furniture and fixtures within guestrooms such as cabinets, tables, chairs, doors, windows, and counters
- Touches up paints and furnishes on doors and fixtures when needed
- Handles guest concerns, compliments and suggestions in a professional manner
- Follows all company and job-specific safety policies, and reports any accident and/or hazard immediately
- Perform daily maintenance and checks of pool
- Undertakes special projects and other duties as assigned
- To assist other trades people and perform other duties as assigned
- To receive and distribute materials/supplies and assist in maintaining accurate inventories including data collection and entry
- To respond in a courteous manner to guest questions, complaints and/or compliments to ensure guest satisfaction
- Assist other associates when help is needed and required
- To follow all fire, emergency and health safety programs and procedures in conformance with laws having jurisdiction
- Ensure the safe storage issue and effective use of cleaning materials and equipment as directed by manufactures on their Safety Data Sheets (SDS)
- Be aware of and ensure adherence to the Hotel’s policy regarding security of bedrooms and master keys
- Ensure the correct handling of lost guest property in accordance with Hotel Procedures
- Follow departmental policies and procedures and service standards
- Follow the policies and procedures and all brand standards as outlined by Marriott
- Deal with guest requests in a courteous, prompt, and professional manner
- Attend scheduled staff meetings, training, and orientation sessions
- Work and communicate in a professional and ethical manner with colleagues assisting where necessary to develop team spirit and to achieve standards of work and guest care as required by Hotel policy
- Maintain standards of punctuality, uniform and personal hygiene as required by Hotel policy
- Perform additional duties as assigned or directed by management (laundry, porter, service associate, etc.)
Required Skills
- Minimum two (2) years’ experience in hotel maintenance department strongly preferred
- Experience with public pool operations preferred
- Approachable, pleasant, polite, fast
- Able to work various shifts, including weekends and holidays
- Self-starter and able to work with minimum supervision
- Must be able to understand both oral and written English
- Must be legally permitted to work in Canada
Competences
- Excellent communication and organizational skills
- Strong interpersonal and problem-solving abilities
- Highly responsible & reliable
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position
- Constant standing and walking throughout
- Frequent lifting and carrying up to 70lbs
- Frequent bending, stooping, kneeling, pushing, pulling, lifting
- Frequent handling objects and equipment to maintain the facility
Burlington, ON
Job Description: Bistro Line Cook Associate
Reporting to Head Chef
Job Summary
Opened in December 2018, the NEW Courtyard by Marriott Burlington is now looking for Bistro Line Cooks to join our team. The newest hotel to the Burlington/Oakville region features 135 guestrooms and suites with 1800 sq. ft of flexible meeting space, indoor salt-water pool, state-of-the-art fitness centre, and on-site Bistro Restaurant & Lounge.
Your food knowledge, work ethics and excellent customer service skills will reflect how our guests perceive their experience at the hotel. If you are someone who wants to be of something bigger, to be connected by our culture and driven by a passion to help others succeed, we encourage you to explore a hotel career with Courtyard by Marriott.
Responsibilities
- Ability to prepare and present food orders according to Courtyard Bistro Standards
- Pay attention to portion control
- Ensures cleanliness, proper handling and maintenance of kitchen equipment, utensils and work areas.
- Ensure that the hotel policies and procedures, cost control policies and procedures are followed
- Cleans and handles proper reusable food leftover after meal service. Re-organizes refrigerators, re-stock used items up to par and sets up for next meal period
- Checks quantity and quality of received goods
- Set up stock and maintain work areas
- Perform any other job-related duties as assigned
- Follow all policies, procedures and rules as stated in the Hotel emergency procedures
- Follow departmental policies and procedures and service standards
- Attend scheduled staff meetings, training, and orientation sessions
- Maintain standards of punctuality, uniform and personal hygiene as required by Hotel policy
- Follows all brand standards as outlined by Marriott
- Follows all policies, procedures and rules as stated in the Courtyard by Marriott safety and emergency policies and procedures
Required Skills
- Minimum of 1-year cooking experience preferred; hotel and/or banquet experience an asset
- Food Handler certification preferred
- Sound knowledge of cooking
- Neat, professional and well groomed
- Possess good organizational/time management skills
- Excellent customer service skills are essential
- Ability to stand for extended periods of time
- Capable of balancing and lifting heavy items
- Must be able to work days, evening weekends and holiday
- Approachable, pleasant, polite, fast
- Self-starter and able to work with minimum supervision
- Must be legally permitted to work in Canada
Competences
- Excellent communication and organizational skills
- Strong interpersonal and problem-solving abilities
- Highly responsible & reliable
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position
- Constant standing and walking throughout
- Frequent lifting and carrying up to 50lbs
- Frequent bending, stooping, kneeling, pushing, pulling, lifting
- Frequent handling objects and equipment to maintain the facility
If you are someone who wants to be part of something bigger, to be connected by community and driven by a passion to help others succeed, we encourage you to explore a hotel career with Courtyard By Marriott.
Please email fvismeg@gmail.com to apply.
